Stories With a Splash: 3 Tips for Surprising Your Audiences

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Stories With a Splash: 3 Tips for Surprising Your Audiences

As most of my friends know, I’ve been following the Golden State Warriors, a professional basketball team, as they’ve moved closer to securing an NBA Title.  By all accounts, the team is outstanding: creative ball-handling, precision shooting and solid defense earned them the best regular season record in NBA history.  But what makes the Warriors so popular among sports fans and the general public alike?

The answer is obvious to anyone who watches the team play: the element of surprise.

The Warriors win games with surprise offensive bursts (i.e. Steph Curry’s 17-point overtime performance) that leave their opponents flat footed and their fans in awe.  To help you tell stories that take shock and amaze, here are “3 Tips for Surprising Your Audience”.  Follow these guidelines and you’ll have your audience cheering you on in no time.

1. Unpack Expectations.  The first step in creating a huge surprise is to unpack any expectations surrounding the surprise in question.  What did you anticipate would happen in the situation?  What actually happened?  Surprises exist in the space between expectation and reality, so take time to unpack both elements.

2. Build Suspense.  Once you’ve laid out all of the events and expectations, begin to reconstruct the surprising moment with the goal of highlighting the discrepancy between what you were lead to believe and what actually happened.  At every turn, ask yourself: “If I were an audience member, what would I be thinking?”.  If you (the storyteller) can “figure out” the surprise, it’s unlikely you’ll be able to pull one over on your audience.  Allow the suspense to build organically by slowly ratcheting up the stakes.

3. Offer A Final Surprise.  After you’ve paid off your audience with the surprise you promised, the last step is to provide a surprise after your audience believes the moment is over.  The final surprise turns the initial expectations on their head and leaves the audience wanting more.

Pretty surprising, huh?

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Listen Up! 5 Tips to Becoming a Better Listener

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Listen Up!  5 Tips to Becoming a Better ListenerAs many of you know, I’ve written a lot about the importance of active listening in the storytelling process.  Active listening is useful in a myriad of ways: improved verbal comprehension, increased sensitivity to friends and coworkers, and enhanced creativity and problem solving abilities.  But how exactly do you become a better listener?  What steps or processes can you implement to glean more information from conversations and feel better connected to the people around you?

The answer is very straightforward: listen for stories.

To help you uncover stories and become a better conversationalist, networker and public speaker in the process, here are “5 Tips to Becoming a Better Listener”.  Follow these guidelines and people will be lining up to talk to you before you know it.

1.  Check In With Your Thoughts.  The first step to becoming a better listener is to do a quick check of your mental state.  Are you feeling happy or sad? Angry or excited? Are you dwelling on a past conversation or mulling over something you need to do in the future?  Ask yourself: What’s preventing you from being present in the moment? If you take a moment to do a quick self-diagnostic before entering into a conversation or telling a story, you’ll become more present and connected immediately.

2.  Check In With Your Body.  After you’ve cultivated an awareness of your thoughts, take a moment to connect with your body and the impact it’s having on your listening.  Are you feeling tension or pain in any area?  Is your breathing heavy and strained or easy and light?  How’s your posture?  If you’re struggling to connect with your thoughts (step 1), reverse the order and check in with your body first.  As you become aware of any areas of tightness or pain, take a series of slow, deep abdominal breaths (”in through your nose and out through your mouth”).  Your abdomen should expand as you inhale and contract as you exhale. Concentrate on your breathing as you go through the process; this will ease your mind by removing any distracting thoughts while simultaneously dissipating any physical discomfort you may be experiencing.  You’ll instantly feel more relaxed.

3.  Check In With Your Conversation Partner.  Once you’re fully present with your mind and body, cultivate an awareness of your conversation partner oraudience.  How is the person standing or sitting?  Is the person making consistent eye contact or the person avoiding your gaze? If the person is speaking, what sort of tone is the person using?  Is there any variation in the tone? By shifting your attention onto your conversation partner, you’ll be able to get out of your head while simultaneously discovering how the person is reacting to you in the moment.

4.  Listen for Judgments, Explanations, and Analysis.  As your conversation partner is speaking, listen for the judgments, explanations, and conclusions the person is drawing.  Judgments often take the form of “positive” adjectives (i.e. good, bad, smart, stupid, etc), but can also take the form of comparative(better, worse, smarter, etc…) or superlative (best, worst, smartest, etc) statements.  As the person talks, take note of when s/he uses these statements.  Often judgments come with explanations, justifications, or rationalizations attached to them (i.e. “She was the best boss because she always inspired confidence”; “The reason he’s a terrible employee is because he doesn’t follow directions”).  Explanations are often followed by conclusions (”The conclusion is…” or “The moral of the story is…”) that offer a logical basis for the judgments and explanations.   If you listen for these rhetorical tics, you’ll have a better sense of what’s happening cognitively, psychologically, andemotionally with your conversation partner.  It will ground you in the present, which in turn will reconnect you with your conversation partner.

5. Clarify Confusing Points and Ask Questions to Elicit Stories. The final step to improving your listening is to request clarification and ask follow-up questions to illuminate stories.  Whenever you hear judgments, explanations and analysis, you have the opportunity to ask follow-up questions to unpack your conversation partner’s experience.  The goal here is to get additional information about a situation (i.e. what happened), NOT to illicit further judgments, explanations and analysis.  I strongly recommend avoiding “Why?” questions, since answers to “why” questions often start off with “Because…”  Instead, rephrase “why” questions as: “In what way is…” or “Is there a reasonfor…?”  Instead of getting a simple justification or explanation, your conversation partner is more likely to respond with a story.  And then you’re in a more interesting, engaging and fun conversation.

Not a bad conversation starter, right?

Design in Mind: 5 Steps for Telling A Design Story

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How to tell a great a design story

Over the last three years, I’ve worked with a number of designers who have great ideas, but struggle to get colleagues or potential backers to see the power of their vision.  So if you’re a designer, how do you talk about your work effectively without falling back on blueprints or drawings?

The answer, not surprisingly, is pretty straightforward: tell a story.

To help you share compelling design stories, here are “5 Steps for Telling a Design Story.”  Check out our handy infographic, follow these guidelines and you’ll have yet another tool for amazing potential clients or fellow designers.

 

1. Start with Your Values

As designers know, good design starts with values, or core principles.  The first step to articulating your values is to answer the question: What is the experience you want your end user to have of the product?  Are you trying to achieve efficiency of space or economy of motion?  Is the goal to save time or increase the number of clicks on a particular page?  Start with a big idea (i.e. efficiency) and then break it down into its component parts (look, feel, etc).  The clearer you are in answering these questions, the clearer you’ll be in articulating the overall journey, or experience, you’d like a potential reader, listener or user to have of your design.

2. Identify a Moment of Vulnerability

Since there are no shortage of vulnerabilities in the design world, this part is pretty easy.  The challenge here is to try to find a moment where the failure hit a nerve on a personal level.  To do this, identify a moment or experience in which the value you want your design to demonstrate (i.e. efficiency) was absent, and the impact that absence had on you.  For example, if the experience you want people to have is about spatial layout, think about a time when you were jammed against a wall and couldn’t escape, or a time you created a space that had that same effect on someone.

Once you pinpoint the moment, take time to highlight each of the design failings (be specific!), how you reacted (be honest!), and any feelings you experienced, either in the moment or afterwards (make it personal!).

3.  Demonstrate a Shift

After you’ve clearly identified a moment of vulnerability, outline how you responded.  What did you do? Did you have any conversations about this design failing? Again, be specific about these conversations and actions.  For example, after seeing a cabinet that was placed improperly, did you research and discover any trends in cabinet design?  Did you share your experiences with your team?  These moments and conversations will provide context for your listeners about both your solution and the design process.  Many designers gloss over important details out of fear of bogging the audience down, but a detailed description of your response will actually draw people in by making design comprehensible.  Again, be specific!

4. Present Your Solution

After you’ve created context for both the design vulnerability and outlined your response, walk the audience through your solution.  This doesn’t need to be a complex breakdown of the idea (unless you’re speaking to fellow designers who want to hear it), but it does need to address the vulnerability identified in part 2 and the shift in part 3.  Describe how the solution speaks to the initial problem and realizes the design value laid out in part 1.

5. End with a Call to Action

The final part of a good design story is to end with a compelling call to action. Your call to action should articulate what’s possible in this new, well-designed world.  If you’ve already implemented your design solution, tell people what happened afterwards.  Did the industry embrace your ideas?  Did anyone offer praise or feedback?  What became possible for users and designers in this new world?  Did your solution provide secondary benefits that you didn’t initially anticipante?

If you haven’t implemented the solution yet, get people excited about the future and you’ll be amazed at the response.

How’s that for a design hack?

How to tell a great a design story

Put a Stake In It: 5 Tips for Building Tension in Your Stories

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CarrieIn preparation for Halloween last week, I started watching clips of Carrie, the Academy Award-winning horror film by Brian De Palma.  In the movie, Carrie does all sorts of paranormal and frightening things.  But after a few minutes, I started to wonder: What makes the scenes, and the story as a whole, so engaging?

The answer turns out to be really simple: lots of tension.

To help you keep your audience on the edge of their seats, here are “5 Tips for Building Tension in Your Stories.”  You may not win an Academy Award, but you’ll at least never have to watch someone nod off again.

1. Foreshadow Future Events.  Building tension starts shortly after your opening.  Once the audience understands the basics of the story (characters, setting and problem), begin building tension by foreshadowing elements of the story that you intend to address later on.  The easiest way to do this is to introduce a powerful image – in Carrie, it’s a broken mirror – that offers a clue about the events to come.  If your audience suspects that something is awry (i.e. a girl breaks a mirror with her mind), they’ll keep watching.

2. Subvert Expectations.  In order to keep your audience engaged throughout the story, you have to undermine the audience’s expectations and keep them guessing about what’s going to happen next.  Here’s a hypothetical scene: a man and a woman are flirting in the elevator of an apartment building.  The man eventually asks for the woman’s phone number, but the woman refuses.  The man presses her for her number and then all of a sudden a snake comes slithering out of the woman’s shirt.  The man screams and runs from the elevator as soon as the doors open.  Unexpected, right?  All great scenes raise questions about the characters and the situation.

3. Add Comic Relief.  As a storyteller, you can only build so much tension into the narrative before your audience needs a release.  The easiest way to do this in stories is to introduce a secondary character who offers insight into the struggle.  Consider the earlier example of the snake.  Maybe in the next scene of the story we see the woman walking out of the apartment building when a snake slithers out of one of her pant legs.  The doorman sees this happen, but instead of screaming and calling the police, he pulls out a live mouse and proceeds to feed the snake.   Entertaining, right?  Good comic relief can momentarily distract the audience while also reassuring them that the storyteller understands the absurdity or tragedy of the narrative.

4. Introduce Non-Visual Elements.  Powerful images aren’t the only way to keep your audience engaged.  Sound, smell and touch can be just as evocative (think about theme song from “Jaws”).  In Carrie, the sound of locking doors seals the fate of all the students inside while also making the audience curious about what’s going to happen next.  The challenge for storytellers is that most stories operate inside a visual medium (even oral stories “paint a picture” for the listener).  One way to get around this is to use analogies or metaphors.  A good analogy will do wonders.

5. End with the Unexpected.  In all stories, the job of the storyteller is to leave a lasting impression with the audience at the end of the story.  The way to do this is often to introduce a new image or offer a final piece of comic relief.  At the end of Carrie, the audience sees a hand reaching out from beyond the grave to grab Sue, the sole teenage survivor.  The image is chilling and reminds the audience that even though the central problem (Carrie’s revenge) may be resolved, there are other problems that will outlive the story.

Pretty tense, right?

Second That Emotion: 3 Tips for Telling Emotional Stories

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Second That Emotion

A few weeks ago, This American Life (TAL) broadcast an episode entitled “How I Got Into College”, which included a story told by a man in his 30’s about his early life.  In the story, a 13 year-old boy escapes from war-torn Bosnia, only to face violence and isolation at an inner city high school.  One day, the boy’s high school English teacher brings him to an exclusive private school and introduces him to an administrator.  The boy impresses the administrator, is accepted into the private high school, graduates from Harvard and later becomes a professor at the University of Chicago.

Moving story, right? The only problem: the story isn’t entirely true.

To be fair, everyone is guilty of a little exaggeration for dramatic effect.  That bully who beat you up in middle school probably wasn’t 6’7″ tall (unless the bully was Lebron James).  But This American Life’s “too good to be true” story got me thinking: How do you tell a story that’s both honest and heartfelt at the same time?

The answer is actually pretty simple: ground your story in emotion.

To help you tell true tales that will move an audience, here are “3 Tips for Telling Emotional Stories.”  You’ll be amazed what happens.

1. Map Your Emotions.  The first step in telling a good, true tale is to identify how your emotions changed as the events in the story played out.  Did you start out feeling combative and end up feeling collaborative? Were you initially confused before you wound up feeling confident? One trick is to make an emotional flow chart to show your progression.  Your emotional journey will eventually be the journey you’re going to take your audience on, so be as specific as possible.

2.  Show Emotion Through Action.  Stories often fail because the emotional content doesn’t match the physical actions, so once you know the emotions at play, ground your story in what happened.  For example, instead of saying, “I was really sad,” tell us, “I got a text message in midtown and cried until snot was dripping onto the floor of the D train as it pulled into the Broadway-Lafayette station.”  More interesting, right?  The more specific you are about what happened, the more emotional the experience becomes for the audience.

3.  Offer a Moment of Transformation.  Stories aren’t just a series of events – they’re journeys of personal transformation.  To leave your audience moved, all you need is to provide a final moment that shows how far you’ve come.  As I discussed in an earlier post on resolutions, the easiest way to do this is to return to the opening scene.  Maybe you were evicted from your apartment of thirty years after a long fight, only to find an apartment directly across the street?  Bring us full circle and we’ll see the impact directly.

Pretty moving, right?

Good to Great : 7 Steps to Improving Your Storytelling

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7 steps to improving your storytelling

As a storytelling coach, I often hear the same question from students: How do I become a better storyteller?

As is the case with any pursuit, it all comes down to practiceSee our INFOGRAPHIC below.

Storytelling is one of the most innate human activities – people tell stories in one form or another every day – but it takes work to hone your craft.  So to help you shape your stories, here are “7 Steps to Improving Your Storytelling”.  The exercises won’t turn you into David Sedaris or Spalding Gray overnight, but try these every day for a month and you’ll notice the benefits.  And it’ll be way easier than learning to catch flies with chopsticks*.

1.  Keep a daily log.  The first step to becoming a better storyteller is to record events as they happen.  Set aside at least half an hour each day, preferably in the morning or late at night, to write in a journal.  When you write, it’s important to stick to the facts as much as possible.  Avoid passing judgements and drawing conclusions.  Be specific (paint a picture), honest (don’t lie!), and personal (explore your stakes), and you’ll quickly find that the journal will become a source of material for stories.

2. Sharpen your listening skills.  Listen to the stories that your friends and family tell.   Try to identify the component parts (character, setting, problem, stakes, conflict tension, crisis, climax, consequences) of every story.  As I mentioned in a previous post, the fastest way to become a better storyteller is to become a better listener.

3.  Record and transcribe the story.  One of the best ways to practice storytelling is to record yourself telling a story.  Once you’ve finished, do something unrelated for an hour or so and then come back and transcribe the tape verbatim.  The transcription process will help you identify verbal tics (‘um’, ‘uh’, ‘like’, etc) in your speech pattern and will offer insight into the strengths and weaknesses of the narrative.

After you’ve read over the transcription, ask yourself: Does the story interest me?  If I were a complete stranger, would I listen to the whole story?  If the answer to either question is ‘No’, don’t despair.  That’s where Step 3 can help.  

3.  Outline the story.  Once you’ve recorded and transcribed your story, outline the story.  Break the story into scenes, draw pictures, or use a story map (see here and here).  Experiment with different outline techniques and you’ll find one that works best for you.

4.  Turn the story into a pitch.  You should be able to summarize your story in a one sentence pitch, so practice doing this with every story you tell.  Pitches should be simple and should suggest big moments or events (i.e., “the time I almost failed out of college” or ‘the time I peed in my pants in front of my high school rowing team”).   The simpler the pitch (ten words or fewer) the better.

5. Try a story out in a social setting.  Pitch your story to friends in a social setting and see if anyone wants to hear the story.  You’ll quickly figure out what your audience finds interesting.  Once you’re feeling comfortable with the story, try performing it at an open mic.

6.  Identify a theme.  As I’ve mentioned before, a theme (i.e. redemption, love, betrayal, etc) will often appear in a story after you’ve told it a few times.  Once you become aware of the theme, edit the story so the scenes work in service of the theme or themes.  You’ll be amazed at what happens when you take the time to edit properly.

7. Add a new twist.  After you’ve performed a story several times, add a new twist.  Start in a different place or add in a new detail and see how your audience reacts.  The change may or may not work for the story, but you’ll learn something in the process.  And that’s the point, after all.

*I’ve never caught a fly with chopsticks

7 steps to improving your storytelling

Good Story, Anyone? 3 Rules to Make Your Presentations More Relatable

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Ben Stein

When I was a senior in college, I gave a presentation on a term paper I’d written.  The professor called me up and I started gushing about my findings, moving from slide to slide and furiously writing notes on the blackboard.  After ten minutes, I was out of breath. I put down the chalk, smiled, and looked out at the class.

“Any questions?” I said.

One student in the back was doodling in his notebook. A student in the middle was tracing his hand.  Another student was completely asleep.

The professor smiled and told me that I did a good job, but as soon as I sat down I felt like Ben Stein in the clip below.

Has this ever happened to you?  If so, it’s time to make your presentation more relatable.

Here are three rules to follow to make your stories and presentations more enjoyable and personal.   I can’t guarantee that people won’t fall asleep, but at least they won’t do it because of you.

1.  Edit.  Cut out useless adjectives, complicated nouns and superfluous explanations.  Your audience is smart, so treat them with the respect and intelligence they deserve. They’ll do the same for you in return.

2.  Have a Destination.  All good stories and presentations need a destination.  If it seems like you don’t know where you’re going, people will lose interest.

3.  Know Your Audience. If your audience is expecting a talk about politics and you tell them about how you hate golf, people will be confused and upset.  Unless, of course your story is about playing golf with a politician.  Be a savvy presenter.

Follow these simple rules and you’ll never have to ask, “Anyone, Anyone?” again.*

 

*Unless you’re doing a Ben Stein impression.  In that case, go crazy with it.

That’s So Funny! 5 Ways to Inject Humor Into Your Stories

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Louis CK

I’m a huge fan of Louis C.K.  Louis is a masterful performer whose spot-on observations of the human condition and casually neurotic delivery have won him praise from comedians (Chris Rock is a big supporter), filmmakers (he’s won 3 Emmys) and fans.  But what’s his secret?

You guessed it: storytelling.

It took Louis over 25 years to perfect his jokes and stories, but it doesn’t need to be such a struggle for new storytellers.  Here are ‘5 Ways to Inject Humor Into Your Stories’ for anyone who wants to lighten the mood of their stories.  With enough practice with these techniques, you may even get your own HBO Special.

1.  Find the game.  The game is the fun or funny thing played as a pattern.  In storytelling and stand-up, the game presents itself as an unusual character trait that recurs throughout the story.  Did you wear the same “Black Sabbath” t-shirt to high school every day, even though your friends told you that it smelled?  Did your boss at Rolling Stone play Michael Bolton at his? The audience may not laugh the first time, but when you return to the game later, you’ll at least get a chuckle.

2.  Use dialogue.  It’s ok to paraphrase, but the best stories include dialogue.  Dialogue allows you to recreate the speech patterns and mannerisms of the characters in the story.  Maybe there’s a guy in the office who warbles when he talks or a waitress who has a high pitched voice. The better you can recreate characters in the story, the funnier and more relatable they become.

3. Obey the rule of 3’s.  Western audiences are accustomed to hearing funny things in a three-part pattern.  While most one-liners (jokes) have a two-part structure – set-up and punch line – you have more time in stories to set up something funny and return to it later.  Introduce the game, play it, then re-introduce it a third time.  You’ll blow your audience away and get a big laugh.

4.  Play to the top of your intelligence.  Don’t make jokes that infantilize your audience.  If something isn’t funny to you, it probably won’t win over your audience.  You may get a small guffaw, but it’ll end up being more distracting in the long run.  Be smart and play smart.

5.  Don’t force your jokes.  If a joke doesn’t land, move on.  It doesn’t necessarily mean that the joke isn’t funny, it just means that this particular audience doesn’t find it funny.  Flopping is part of being a good storyteller, so don’t worry too much.   Everything in life that’s worthwhile takes practice, and you’ll eventually find the funny thing.  Just remember that it took Louis C.K. almost 30 years to kill in front of an audience, so be patient with you stories.

Feeling funnier already, right?

10 Ways to Use Storytelling to Improve Creativity at Work

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Office stories

It’s Tuesday morning.  Your boss shows up at your desk two minutes after you arrive and says that he needs a “creative solution” to a problem.  You rub your eyes because you were up late catching up on Mad Men and Game of Thrones and now you’re slamming coffee just to stay awake. But just when you think your boss is gone, he pats you on the back, smiles and says, “I need your answer in an hour.

Situation sound familiar? This is where storytelling can help.

Here are “10 Ways to Use Storytelling to Improve Creativity at Work” that will open your creative mind to re-examine everyday issues.  You may even mend your relationship with your boss in the process.

1.  Embrace the problem.  All good stories (and good businesses!) have problems.  Embrace them.  Take a moment to write the problem down in detail.

2.  Understand the stakes.  Write down what your company stands to gain or lose as a result of dealing with the issue at hand.  Be specific.  What would be possible if you address all components of the problem and the client gets more than they bargain for?

3. Ground the problem in your surroundings. Understand the institutional forces at play.  What prevailing attitudes are present that may be contributing to the problem?  What attitudes can you tap into to fix the situation?

4.  Identify sources of tension.  Take a moment and reflect on tension with clients and within the office.  What are the sources of tension for your boss? What about for the company?

5. Look at previous conflicts.  Write down a few other conflicts you’ve had in the office relating to the issue at hand.  See if you notice a pattern developing.

6. Look at previous crisis moments.  Crisis moments offer the biggest breakthroughs for companies.  How did people in the office react during the last crisis?  How does your boss handle a crisis? What about your boss’s boss?

7. Pick apart the themes.  You may notice themes (i.e. accountability, trust, integrity) appearing.   Write them down.  Pick them apart.

8.  Don’t judge yourself.  Judgment is the enemy of story and a hindrance to problem solving.  Make note of your judgments of yourself.  Then quit it.

9.  Don’t judge your boss and/or the company.  It won’t help you.  Seriously.

10.  Embrace the problem again.  The precise solution may not be there, but the problem will seem a lot more manageable.